[rt-users] Problem: How to avoid being too helpful, Discuss.

[seph]

I agree. that was implicite in step 2

   1) Foo responds to a ticket.
   2) AutoTake changes the owner of the ticket to Foo.


Phil Homewood <pdh at snapgear.com> writes:

> seph wrote:
> > >   4 RT notices that the owner of the ticket has changed since Bar wrote
> > >     his response, so then does the quarantine cancel/send thing that you
> > >     previously suggested.
> > 
> > step 4 could be greatly simplified by saying either only allowing the
> > ticket owner and the requester to correspond on the ticket; or only
> > allowing them to correspond without the quarantine period.
> 
> It still needs logic to allow anyone to reply if the ticket has no
> owner, otherwise you need to "take" the ticket from the web UI first,
> which is a pain if you predominantly correspond via email.
> 
> 
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