[rt-users] ticket reassinging, 3rd party.

[Ferguson, Kevin]

Aarrgh. temporary brain freeze... sorry about that.

You can assume the ownership of a previously owned ticket by
displaying the ticket and clicking on "Steal" in the upper
right-hand corner under "GoTo".  

-k


> -----Original Message-----
> From: Chris Johnson [mailto:johnson at nmr.mgh.harvard.edu]
> Sent: Wednesday, May 29, 2002 1:11 PM
> To: Ferguson, Kevin
> Cc: rt-users at lists.fsck.com; Chris Johnson
> Subject: RE: [rt-users] ticket reassinging, 3rd party.
> 
> 
> On Wed, 29 May 2002, Ferguson, Kevin wrote:
> 
> > 
> > Any privileged user can reassign a ticket.  Just display the
> > ticket, click on the "People" and change the owner.
> > 
> > -k
> > 
> > 
> 
>      I was able, as the ticket owner, to do this.  But as a 3rdf party
> it claimed I could only do it as the owner or if nobody owned the
> ticket.  What privilege(s) do you need?
> 
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