[rt-users] include path for email tickets vs. web tickets

[David Chu]

I am trying to run a Scrip with condition OnCreate which works fine for web
created tickets but fails for email created tickets.  My log file complains
with the following:

----------------------------------------------------------------------------
-
Can't locate RT/Action/AutoTake.pm in @INC (@INC contains: /opt/rt2/etc
/opt/rt2
/lib /usr/lib/perl5/5.6.1/PA-RISC2.0 /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_pe
rl/5.6.1/PA-RISC2.0 /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl)
at
(eval 32) line 3, <STDIN> line 21.

Require of RT::Action::AutoTake failed.

Can't locate RT/Action/AutoTake.pm in @INC (@INC contains: /opt/rt2/etc
/opt/rt2
/lib /usr/lib/perl5/5.6.1/PA-RISC2.0 /usr/lib/perl5/5.6.1
/usr/lib/perl5/site_pe
rl/5.6.1/PA-RISC2.0 /usr/lib/perl5/site_perl/5.6.1 /usr/lib/perl5/site_perl)
at
(eval 32) line 3, <STDIN> line 21.

----------------------------------------------------------------------------
Is there a reason the path RT/Action/AutoTake is no good hear although @INC
clearly includes the rt2/lib/ directory?  Is the creation sequence of an
email ticket different from a web ticket that might somehow affect this?
Thanks!

-david

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David C. Chu
Network Tools Intern
America Online
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