[rt-users] AutoTake - where?

[matthew zeier]

I just installed this and was trying to get it to work.  As a global scrip,
I have:


OnCorrespond AutoTake with template Blank

However, when I reply/correspond with the ticket, RT assigns it to me and
"I" promptly give it back to nobody.

Fri May 31 06:36:01 2002  RT_System - Given to mrz
Fri May 31 06:36:04 2002  mrz - Given to Nobody


Is there a conflict with one of the existing scrips (below)?  How do I debug
this?

OnTransaction NotifyOwner with template Transaction
OnCreate NotifyAdminCcs with template Transaction
OnCorrespond NotifyAllWatchers with template Correspondence
OnComment NotifyAdminCcsAsComment with template AdminComment
OnStatus NotifyOwnerAsComment with template StatusChange
OnOwnerChange NotifyOwnerAsComment with template Give
OnOwnerChange NotifyOldOwner with template Steal
OnQueueChange NotifyAllWatchers with template QueueChange
OnResolve NotifyRequestors with template ResolvedPlus
OnComment NotifyOtherRecipientsAsComment with template Correspondence
OnCorrespond NotifyOtherRecipients with template Correspondence

OnCreate AutoreplyToRequestors with template Autoreply
OnCreate NotifyDispatcher with template AdminCorrespondence




----- Original Message -----
From: "Bruce Campbell" <bruce_campbell at ripe.net>
To: "David Chu" <davidchu at aol.net>
Cc: "matthew zeier" <mrz at intelenet.net>; "Ferguson, Kevin"
<KFerguso at chi.navtech.com>; <rt-users at fsck.com>
Sent: Wednesday, May 29, 2002 8:52 AM
Subject: Re: [rt-users] AutoTake - where?


> On Wed, 29 May 2002, David Chu wrote:
>
> > I converted it from MIME format from the archives.  I have attached it
in
> > this email.  They work pretty well, although I have the following
problems:
>
> Aiieeee, the version from the archives mentions 'AutoAssign', not
> 'AutoTake' - be sure to change everything first.  ( my error when
> initially posting).
>
> Some of my RT stuff is available from http://www.amsterdamned.org/~bc/rt/
> if your mailer cannot grok the archives.
>
> To quickly answer your questions (I'm about to be absent for a few weeks,
> so apologies for being rushed):
>
> > 1. I have setup: OnCreate AutoTake with template Blank.  It works great
with
> > tickets created through the web interace.  However, this event does not
seem
> > to work on events created from emailed tickets
>
> Your Privileged Users have no email address associated with them; RT will
> have autocreated additional users for them based on email address.
>
> > 2. What is the smart way to debug, esp when working with scrips?  I
thought
> > of writing debug text to the description field of a ticket but this sure
> > seems roundabout.  Any suggetsions welcome.
>
> Grep for RT::Logger throughout the RT code, and find the logging mentions
> in config.pm
>
> --
>                              Bruce Campbell
RIPE
>                    Systems/Network Engineer
NCC
>                  www.ripe.net - PGP562C8B1B
Operations
>
>