[rt-users] Threading In Tickets

[Vik Bhatia]

When someone replies to an email, the original sender's response is 
included with it and winds up in the ticket

Here's an example,

On Fri, Aug 16, 2002 at 01:22:32PM +1000, Edwin Groothuis wrote:
 > On Thu, Aug 15, 2002 at 10:12:40PM -0500, Will Andrews wrote:
 > > On Thu, Aug 15, 2002 at 08:43:24PM -0400, Paul Pathiakis wrote:
 > > > 	will it be possible for ports to support a bug tracking
 > > > system?  I have a lot of my linux friends that are starting
 > > > to move more and more of their commercial bug tracking systems
 > > > to Request Tracker:
 > > >
 > > > http://www.bestpractical.com/rt
 > > >
 > > > All of them are swearing by it and I'm hoping ports will adopt 
it....main
 > > > reason is that I'm trying to open a company in the next 6 months 
and plan to
 > > > use it...on FreeBSD of course.
 > >
 > > That'll only happen if there is a way to migrate the GNATS
 > > database to RT.  If that's possible for a given bug tracking
 > > system, then FreeBSD will most likely consider it seriously.
 > > Otherwise, it's too much trouble to bother.
 >
 > No no, what he is asking for is a port of Request Tracker in the
 > FreeBSD ports collection.



Is there a way to parse the email such that *only* the new content that 
someone added to the email gets recorded as a transaction in RT?

Thannks for your help!