[rt-users] Threading In Tickets

[Phil Homewood]

Vik Bhatia wrote:
> Is there a way to parse the email such that *only* the new content that
> someone added to the email gets recorded as a transaction in RT?

That could be really ugly if someone intersperses their reply
with quoted text. Having said that, this would be best done
outside of RT using some kind of filter invoked between your
MTA and rt-mailgate.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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