[rt-users] Split Ticket

[plasma]

On Tue, Oct 29, 2002 at 09:55:22AM -0500, Tony Aiuto wrote:
> I need a feature that will let me split a ticket into N
> tickets.  We often get bug reports that are 2 or more
> separate issues.   What I would like to do is copy
> all the data from the original ticket into the new
> tickets.  Then the support staffer doing the split
> can edit the subject and content on each to divide
> the problems.   Ideally, if you ask to split into
> 3 tickets, you should get 3 popup dialogs which
> present the subject and text of the original
> so that you can edit them down as a single process.

Why not just create N tickets, and each of them just says what should
be done, and have original ticket depends on those N tickets?  The
link feature of RT is good enough.  Once you've done this, it's just
one click away to see the original ticket from children tickets, and
vice versa.

plasma

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