[rt-users] Split Ticket

[Sheeri Kritzer]

plasma,

I've done that.  However, it's a pain in the ass when someone makes a ticket 
with 5 items in it to create 4 other tickets, pare things down, and change the 
parent ticket.  It's the same # of clicks if you "birth" a ticket, but the 
information would be passed down already so you don't have to copy/paste and 
remember the parent ticket #, change the owner, click the queue, etc.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu


Quoting plasma <plasmaball at pchome.com.tw>:

> Why not just create N tickets, and each of them just says what should
> be done, and have original ticket depends on those N tickets?  The
> link feature of RT is good enough.  Once you've done this, it's just
> one click away to see the original ticket from children tickets, and
> vice versa.
> 
> plasma