[rt-users] Split Ticket
Tony Aiuto
tony at ics.com
Mon Nov 4 11:14:50 EST 2002
>Sheeri Kritzer wrote:
>I'd suggest a different way of thinking about it. We have an idea for
>the concept of "birthing" tickets -- that is, taking a parent ticket and
>"birthing" a child ticket which already has some info in it (ie, who is
>the parent). I can imagine that some of the default info might be the
>same, like "subject" and maybe even text.
That's about what my implementation is evolving towards. When you
split/fork a ticket you get a clone of the first ticket but
with a potentially new subject and text of the creation
transaction. The original ticket is a parent of the copy.
There is also a "split" transaction type, which shows
up in the parent to mark that this happened.
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