[rt-users] Split Ticket

[Sheeri Kritzer]

I'd suggest a different way of thinking about it.  We have an idea for the 
concept of "birthing" tickets -- that is, taking a parent ticket and "birthing" 
a child ticket which already has some info in it (ie, who is the parent).  I 
can imagine that some of the default info might be the same, like "subject" and 
maybe even text.

Basically, I can imagine that happening by combining the features of 
"comment"ing on a message and creating a new ticket -- you click a "birth a new 
ticket" button from one of the parts of a ticket (links?), and you get the 
"create a new ticket" screen, where the queue, initial body, subject, parent 
and requestor are already filled in for you (which you can modify).

My imagination is much better than my perl skills, unfortunately.  The people 
who've actually developed for RT can illuminate whether or not my idea is pure 
fantasy or a good framework.

-Sheeri Kritzer
Systems Administrator
University Systems Group
Tufts University
617-627-3925
sheeri.kritzer at tufts.edu


Quoting "Chr. von Stuckrad" <stucki-rt-users at math.fu-berlin.de>:

> On Tue, Oct 29, 2002 at 09:55:22AM -0500, Tony Aiuto wrote:
> > I need a feature that will let me split a ticket into N
> > tickets.  We often get bug reports that are 2 or more
> > separate issues.   What I would like to do is copy
> > all the data from the original ticket into the new
> > tickets. 
> 
> 'Funny coincidence', we (staff at math...) were talking
> about nearly the same Idea a few days ago, but so far
> only about 'copying the currently viewed ticket into a
> new one'. So the 'staffer' would have to do this a few
> more times in cases of 'more multi multi-issue'-tickets.
> 
> My *Idea* (no realisation yet) was so far just to
> duplicate the workings of the button for 'new ticket'
> and I did hope it will be possible to get/insert
> all the necessary parts into the new ticket..
> (And than hit 'back' often enough, and do it again).
> 
> Can somebody knowledeable give me hint whether this
> is a good direction to start (and by this also start
> top learn how adapt RT to our local needs :-)
> 
> Stucki
> 
> 
> -- 
> Christoph von Stuckrad     * * |nickname |<stucki at math.fu-berlin.de>\
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