[rt-users] Unable to login.

[Forrest Stanley]

At 06:05 PM 11/4/2002 +0000, J. Sloan wrote:
>I have two systems.   On one I can install and login to the web interface
>no problem, and on the latter I cannot.
>
>The one which does not is 5.8.0 with HTML::Mason 1.15.

Mason 1.15 is your problem. Downgrade to 1.05 to fix the problem.

>The symtoms involve a stubborn refusal to accept any username/password via
>the web interface, and an apologetic warning (and nothing more) in the rt
>log - even with logging set to 'debug' in config.pm.


I had the same problem with both rt2-0-14 and rt2-0-15. There is a solution 
to get mason 1.15 working, but you have to comment out a lot of RT code. 
This solution also breaks the ability to upload files via the web. If you 
require mason 1.15, and dont mind losing web uploads, check this thread:
http://lists.fsck.com/pipermail/rt-users/2002-September/010055.html
and the solution threads:
http://lists.fsck.com/pipermail/rt-users/2002-September/010055.html
http://lists.fsck.com/pipermail/rt-users/2002-September/010067.html

If I were you, I'd just use Mason 1.05, as this solution is less of a hack, 
and doesnt remove any functionality of RT.

-Forrest