[rt-users] RE: Fatal Error on RT2 installation

[Gororo, Hillary]

Hi Darren,

Thanks for your quick response. I created directory (tmp)and RT installed
successfully.  I have configured my config.pm file correctly and restarted
apache.  However on trying to access the WebUI.  I am not getting the Logon.
Instead I am getting a 500 Internal Server Error.  My RT log at
/usr/local/rt2/tmp has 1 file in it rtlog.0 that has nothing in it.  My
apache logs at /usr/local/www/logs/error_log shows the following error:

[Tue Nov  5 14:46:43 2002] [error] Can't write to
'/usr/local/rt2/tmp/rt.log.20341.0': Permission denied at
/usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.

Line 72 in File.pm reads:

open $fh, "$mode$self->{filename}"
        or die "Can't write to '$self->{filename}': $!";

I reckon I have somewhat of a permissions problem? and also this error seems
to relate to logging.  Will this necessarily lead to the WebUI not coming
up?

Thanks 
Henry

-----Original Message-----
From: darren chamberlain [mailto:darren at boston.com]
Sent: Tuesday, November 05, 2002 11:36 AM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] RE: Fatal Error on RT2 installation


* Gororo, Hillary <HGororo at chartercom.com> [2002-11-05 11:28]:
> I am a perl beginner and have been trying to get RT2 installed on a
> Solaris 8 machine, running Apache 1.3.27, mod_ssl and mod_perl.  My
> make testdeps reports no errors.  When I run make install I get the
> following error:
> 
> >Can't write to '/usr/local/rt2/tmp/rt.log0': No such file or
> >directory at
> /usr/local/lib/perl5/site_perl/5.8.0/Log/Dispatch/File.pm line 72.
> >*** Error code 2 make: Fatal error: Command failed for target
> >`insert'

Ensure that the directory /usr/local/rt2/tmp exists.

(darren)

-- 
What a strange illusion it is to suppose that beauty is goodness.
    -- Leo Tolstoy
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