[rt-users] Handling RT responses via email

[Phil Homewood]

Brian Shellabarger wrote:
> -- Agent gets email in his inbox from RT w/ customers request
> -- Agent presses "reply" and responds and the messages goes back to RT
> -- RT sends reply to customer
> -- RT sends reply to agent
> 
> The problem is that in any scenario I can think of, the agent will
> get a copy of his own reply sent back to him. While the customer never
> notices anything, this is terribly annoying for the agent.

Are you *sure* ?

http://www.fsck.com/rtfm/article.html?id=5#73
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances