[rt-users] Re: Handling RT responses via email

Robert bobb Crosbie bobb+rt-users at redbrick.dcu.ie
Thu Nov 14 08:58:51 EST 2002


Phil Homewood hath declared on Fri, 8 Nov 2002 06:40:18 +1000  :-:
> > -- RT sends reply to customer
> > -- RT sends reply to agent
 
> Are you *sure* ?
> 
> http://www.fsck.com/rtfm/article.html?id=5#73

As it happens I disagree with this behaviour, 
I would rather get an email when I reply or comment to a ticket.

Unfortunately my perl-fu is weak and I cant figure out
where the email of the person performing the action 
is removed from the recipients.

Could someone kindly point me to the relavent peice of code ?

Cheers.

- bobb





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