[rt-users] Re: Handling RT responses via email
Robert bobb Crosbie
bobb+rt-users at redbrick.dcu.ie
Thu Nov 14 08:58:51 EST 2002
Phil Homewood hath declared on Fri, 8 Nov 2002 06:40:18 +1000 :-:
> > -- RT sends reply to customer
> > -- RT sends reply to agent
> Are you *sure* ?
>
> http://www.fsck.com/rtfm/article.html?id=5#73
As it happens I disagree with this behaviour,
I would rather get an email when I reply or comment to a ticket.
Unfortunately my perl-fu is weak and I cant figure out
where the email of the person performing the action
is removed from the recipients.
Could someone kindly point me to the relavent peice of code ?
Cheers.
- bobb
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