[rt-users] Keeping dead tickets in Display
Bruce Campbell
bruce_campbell at ripe.net
Mon Nov 11 05:52:35 EST 2002
On Fri, 8 Nov 2002, Michele Hershey wrote:
> I would like to allow DEAD tickets to display, in both the main display
> on searches and "More about requestor". Has anyone accomplished this
> and would it be difficult to complete?
In RT::Tickets->Next(), there is a special case for tickets with a status
of 'dead' (to the effect of 'NEVER show dead tickets'). Commenting out
this special case will produce what you are after, however this may have
other effects.
Regards,
--
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security
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