[rt-users] Delete tickets

[Vivek Khera]

>>>>> "FR" == Frances Russell <frussell at msi.com.au> writes:

FR> I need to completely delete tickets from one of our queues. This
FR> queue deals with HR issues so there are privacy legislation
FR> considerations: We cannot store the data even as "dead" tickets.

Mark them as dead, then use the delete dead tickets script.  Be sure
to use the updated one posted last week.

If you use Postgres, you can add the foreign keys I posted a couple of
weeks ago and then just do a delete from tickets for dead tickets and
it will cascade down to the other tables.