[rt-users] Delete tickets

[Frances Russell]

> >>>>> "FR" == Frances Russell <frussell at msi.com.au> writes:
> 
> FR> I need to completely delete tickets from one of our queues. This
> FR> queue deals with HR issues so there are privacy legislation
> FR> considerations: We cannot store the data even as "dead" tickets.
> 
> Mark them as dead, then use the delete dead tickets script.  Be sure
> to use the updated one posted last week.
> 
> If you use Postgres, you can add the foreign keys I posted a couple of
> weeks ago and then just do a delete from tickets for dead tickets and
> it will cascade down to the other tables.

Can you point me to where I might find the postings you mention?

Sorry if this is a dumb request.

Frances