[rt-users] Making RT invisible - changing subject lines

[Les Mikesell]

> From: Tony Aiuto

> >Or use email addresses which contain the ticket number...
> 
> Interesting idea.  Is what you are proposing to
> have outgoing mail from RT have a sender address of
> rt-###@mysite.org?

Wouldn't this be mailer-specific?  Qmail would want -something
and sendmail would accept +something and the two authors are
unlikely to ever agree.

> What happens when the inevitable strikes and the user
> replies to that address, but changes the subject to a
> different ticket #?   I think the subject should have
> precedence.

If you are going to trust the end users to do the right thing
you can ask them to change the destination address also if they
want to refer to another ticket.

  Les Mikesell
    les at futuresource.com