[rt-users] RT staying with orginal thread

[Mike Patterson]

Any ideas on how to make Autoreplies from RT to thread properly with the 
orginal message?

The scenario:
Someone sends email to our mailing list (RT-mailgate as well as several 
techs subscribe directly to this list).  We all get a copy of the 
orginal message as well as RT's Autoreply message.  However the 
autoreply message does not thread with the orginal message (because it 
has diff subject line, header info etc...).

It's a pet peave of mine when someone forwards a copy of the message 
rather than replying to the original which screws up threaded views in 
our mail clients (mostly Mozilla & Outlook).  RT's autoreply acts like this.

If RT's autoreply threaded properly on mail clients, it would be easier 
for clients and techs to reply to RT's autoreply (rather than have to 
read the original, then track down the autoreply, in order to respond).

One work around would be to make it so that the techs don't get the 
original message, only RT's autoreply and future correspondence. 
However not everyone is ready to put all of their eggs in the RT basket, 
yet.

If someone knows how to keep RT functional, yet have the autoreply and 
future correspondence stay in the same thread (of their local mail 
client). I would appreciate it.

BTW: thanks for putting up the schema:
http://fsck.com/rtfm/article.html?id=158
I found it very helpful for understanding the mysql table relationships.