[rt-users] LDAP + Kerberos + RT

[justin m. clayton]

> I agree with Justin, but unfortunately I'm not in a position to offer any
> resources (time or money) to address this issue.  For now, I'm just
> offering e-mail access to the RT system for most of my users, while only 2
> of us actually access the web interface with usernames & passwords.

My main motivation for providing the web interface is my users'
predilection to not keep their ticket stubs around, then not being able to
ping for the status of their ticket.

Justin Clayton
VLSI Research System Administrator
University of Washington
Electrical Engineering Dept
justincl at u.washington.edu
206/543.2523  EE/CSE 307E

On Fri, 22 Nov 2002, Graham Freeman wrote:

> On Fri, 22 Nov 2002, justin m. clayton wrote:
>
> > Thanks for those posts. They were semi-helpful, but I'm still confused.
> >
> > Is this non-trivial? It seems that managability of RT accounts is one of
> > these things that everyone would just want.
> >
> > WebExternalAuth doesn't seem to fix the user management problem, but if I
> > were just using kerberos + RT accounts and not LDAP, that would be better
> > than now, I suppose.
> >
> > I also saw the fix to strip everything right of the @ in the requestor's
> > email, but I'm not sure that's such a good idea.
> >
> > Comments?
> >
> > Justin Clayton
>
>