[rt-users] Newbie confusion

[Nils Ketelsen]

At 10:00 25.11.2002 -0500, Dave Sill wrote:
>Phil Homewood <pdh at snapgear.com> wrote:
> >Dave Sill wrote:
> >> I've got RT running and I'm trying to figure out how it works. Is
> >> there any kind of tutorial?
> >
> >http://fsck.com/rtfm/
>
>That's a manual, not a tutorial. I was looking for more of a
>step-by-step click-this, type-that procedure to set up a queue, queue
>owner, and a couple users. The information is probably all there in

I think there shouldn't be. Administration is not tutorial "click here, 
type that" stuff. Its "understand here, thinkabout that" stuff. ;-)


>the manual, but to a newbie trying to get started, there's a lot of
>set-up that has to be done once RT is installed and it's not obvious
>what needs to be done and how things should work.

When I installed it first (wasn't long ago) I did it the trial and error 
way. And it worked out fine.

Best regards,
    Nils