[rt-users] problem with adding a cc user to already existing ticket, email not sent

[Ted Serreyn]

Ok, here is what I have done.  I have all scripts defined so that my
requestors and cc's all get notified.

However when I have a ticket and manually add a temp cc
(newuser at remotesite.com in this example -- a real address was used, but
has been changed to protect the innocent) on a coorespondence, it never
gets sent, I get a bounced message like the one shown below.

Ideas?  Sendmail version is 8.11.6 running on redhat-7.2.

Ted Serreyn
Serreyn Network Services
http://www.serreyn.com/


The original message was received at Tue, 1 Oct 2002 12:22:35 -0500
from apache at localhost

   ----- The following addresses had permanent fatal errors -----
"OtherRecipients of serreyn.com Ticket #140":;

   ----- Transcript of session follows -----
553 5.1.3 "OtherRecipients of serreyn.com Ticket #140":;... List:;
syntax illegal for recipient addresses


Reporting-MTA: dns; serreyn.com
Arrival-Date: Tue, 1 Oct 2002 12:22:35 -0500

Final-Recipient: RFC822; "553 List:; syntax illegal for recipient
addresses"@serreyn.com
Action: failed
Status: 5.1.3
Last-Attempt-Date: Tue, 1 Oct 2002 12:22:35 -0500


Return-Path: <apache>
Received: (from apache at localhost)
        by serreyn.com (8.11.6/8.11.6) id g91HMZr23623;
        Tue, 1 Oct 2002 12:22:35 -0500
Date: Tue, 1 Oct 2002 12:22:35 -0500
Subject: [serreyn.com #140] Tenneco Scheduling 
From: "Ted Serreyn via RT" <support at serreyn.com>
Reply-To: support at serreyn.com
In-Reply-To: <rt-140 at serreyn.com>
Message-ID: <rt-140-1973.13.0864693801317 at serreyn.com>
Precedence: bulk
X-RT-Loop-Prevention: serreyn.com
RT-Ticket: serreyn.com #140
Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
RT-Originator: ted at serreyn.com
Cc: new.user at remotesite.com
To: "OtherRecipients of serreyn.com Ticket #140":;