[rt-users] problem with adding a cc user to already existing ticket, email not sent

[Ted Serreyn]

To follow up on my own post, is this what the line in config.pm does
with sendmail?

$UseFriendlyToLine = 1;  (which is what I have it set to right now?)

Ted Serreyn

On Tue, 2002-10-01 at 12:34, Ted Serreyn wrote:
> Ok, here is what I have done.  I have all scripts defined so that my
> requestors and cc's all get notified.
> 
> However when I have a ticket and manually add a temp cc
> (newuser at remotesite.com in this example -- a real address was used, but
> has been changed to protect the innocent) on a coorespondence, it never
> gets sent, I get a bounced message like the one shown below.
> 
> Ideas?  Sendmail version is 8.11.6 running on redhat-7.2.
> 
> Ted Serreyn
> Serreyn Network Services
> http://www.serreyn.com/
> 
> 
> The original message was received at Tue, 1 Oct 2002 12:22:35 -0500
> from apache at localhost
> 
>    ----- The following addresses had permanent fatal errors -----
> "OtherRecipients of serreyn.com Ticket #140":;
> 
>    ----- Transcript of session follows -----
> 553 5.1.3 "OtherRecipients of serreyn.com Ticket #140":;... List:;
> syntax illegal for recipient addresses
> 
> 
> Reporting-MTA: dns; serreyn.com
> Arrival-Date: Tue, 1 Oct 2002 12:22:35 -0500
> 
> Final-Recipient: RFC822; "553 List:; syntax illegal for recipient
> addresses"@serreyn.com
> Action: failed
> Status: 5.1.3
> Last-Attempt-Date: Tue, 1 Oct 2002 12:22:35 -0500
> 
> 
> Return-Path: <apache>
> Received: (from apache at localhost)
>         by serreyn.com (8.11.6/8.11.6) id g91HMZr23623;
>         Tue, 1 Oct 2002 12:22:35 -0500
> Date: Tue, 1 Oct 2002 12:22:35 -0500
> Subject: [serreyn.com #140] Tenneco Scheduling 
> From: "Ted Serreyn via RT" <support at serreyn.com>
> Reply-To: support at serreyn.com
> In-Reply-To: <rt-140 at serreyn.com>
> Message-ID: <rt-140-1973.13.0864693801317 at serreyn.com>
> Precedence: bulk
> X-RT-Loop-Prevention: serreyn.com
> RT-Ticket: serreyn.com #140
> Managed-by: RT 2.0.14 (http://bestpractical.com/rt/)
> RT-Originator: ted at serreyn.com
> Cc: new.user at remotesite.com
> To: "OtherRecipients of serreyn.com Ticket #140":;
> 
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