On Wed, 2 Oct 2002, Mike Patterson wrote:
> 1) When I connect to our (apache_mod_ssl) server using
> https://servername/rt2 under Mozilla (1.1) there is no problem. When I
> visit using IE (5.5 or 6.0) It prompts me every time I move to another
> rt page: "This page contains secure and insecure items. Do you want to
> display non-secure items?" If I say "Yes", it proceeds to the next
> page, if I say "No" it proceeds to the next page without displaying the
> checkmark icon (rt.jpg). But the prompt is annoying and if possible I'd
> like to fix that server side (e.g. make the icon "secure"??).
In etc/config.pm, make sure that the variables that build up to $LogoURL
do contain 'https:' in them, ie:
$WebBaseURL = "https://rt.example.com";
> 2) I'd like the ability to "assign" a ticket to members or our helpdesk
> staff, rather than rely only on self "taking" or "stealing" tickets.
> Any ideas how to set this up?
Do you mean automatically, or as tickets come in? Some examples can be
found in http://www.fsck.com/pub/rt/contrib/2.0/ .
> 4) I first installed rt on RedHat 7.2 following Gary Leong's helpful
> instructions (http://fsck.com/rtfm/article.html?id=2#180). I documented
> my steps well and filled in the missing instructions to those docs, it
> seems a bit lengthy for a mailing list, should I submit here or somwhere
> else?
Send this to rt-doc-workers at fsck.com .
--
Bruce Campbell RIPE
Systems/Network Engineer NCC
www.ripe.net - PGP562C8B1B Operations/Security