[rt-users] rt customizations

[R El -Hames]

I should have read this mail; before sending my question..

Sorry.

Roy
----- Original Message ----- 
From: "Bruce Campbell" <bruce_campbell at ripe.net>
To: <rt-users at lists.fsck.com>
Sent: Thursday, October 03, 2002 10:01 AM
Subject: Re: [rt-users] rt customizations


> On Wed, 2 Oct 2002, Mike Patterson wrote:
> 
> > 1) When I connect to our (apache_mod_ssl) server using
> > https://servername/rt2 under Mozilla (1.1) there is no problem.  When I
> > visit using IE (5.5 or 6.0) It prompts me every time I move to another
> > rt page: "This page contains secure and insecure items.  Do you want to
> > display non-secure items?"  If I say "Yes", it proceeds to the next
> > page, if I say "No" it proceeds to the next page without displaying the
> > checkmark icon (rt.jpg).  But the prompt is annoying and if possible I'd
> > like to fix that server side (e.g. make the icon "secure"??).
> 
> In etc/config.pm, make sure that the variables that build up to $LogoURL
> do contain 'https:' in them, ie:
> 
> $WebBaseURL = "https://rt.example.com";
> 
> > 2) I'd like the ability to "assign" a ticket to members or our helpdesk
> > staff, rather than rely only on self "taking" or "stealing" tickets.
> > Any ideas how to set this up?
> 
> Do you mean automatically, or as tickets come in?  Some examples can be
> found in http://www.fsck.com/pub/rt/contrib/2.0/ .
> 
> > 4) I first installed rt on RedHat 7.2 following Gary Leong's helpful
> > instructions (http://fsck.com/rtfm/article.html?id=2#180).  I documented
> > my steps well and filled in the missing instructions to those docs, it
> > seems a bit lengthy for a mailing list, should I submit here or somwhere
> > else?
> 
> Send this to rt-doc-workers at fsck.com .
> 
> -- 
>                              Bruce Campbell                            RIPE
>                    Systems/Network Engineer                             NCC
>                  www.ripe.net - PGP562C8B1B             Operations/Security
> 
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