[rt-users] automatic ticket routing / assigning

[Aaron Bryant]

Hi all,

I was just wondering if RT had a certain feature...

Is it possible to have RT automatically route a ticket
to a certain queue and/or owner?  I know that you can
setup aliases on the server with a different email
address for each queue, but something else popped into
my mind.  Instead of having a different email address
for each queue, can you just have one email address
which the requestor sends to with the subject line
being the name of the queue/owner?  Then the tracking
system reads the subject line and automatically
submits the ticket to the correct queue/owner based on
the subject line.  Or something to this extent...has
anyone done anything like this?

Thanks in advance,

Aaron

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