[rt-users] automatic ticket routing / assigning

[Phil Homewood]

Aaron Bryant wrote:
> my mind.  Instead of having a different email address
> for each queue, can you just have one email address
> which the requestor sends to with the subject line
> being the name of the queue/owner?  Then the tracking
> system reads the subject line and automatically
> submits the ticket to the correct queue/owner based on
> the subject line.  Or something to this extent...has
> anyone done anything like this?

Sounds like a job for procmail, with recipes delivering
to rt-mailgate. Seek ye the procmail package.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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