[rt-users] Missing Status for Tickets that cannot be resolved

[Kirrily Robert]

On Tue, Oct 08, 2002 at 05:52:57PM +0200, Ruben Schattevoy wrote:
> which status should I asign to tickets
> that cannot be resolved. "Dead" seems
> to be reserved for garbage tickets which
> are ment to be deleted from the data base.

Our installation has a keyword "Reason for closure" which contains such
options as "done", "no longer required", "somebody else's problem",
"can't reproduce", "insufficient resources", etc.

K.