[rt-users] Missing Status for Tickets that cannot be resolved

[Michele Hershey]

The keyword is much different than the status.  We have the same concern
as Ruben with our installation. We have the similiar keywords at Kirrily.

A status that doesn't display the tickets but allows searches to be
performed on them.

Kirrily Robert wrote:

> On Tue, Oct 08, 2002 at 05:52:57PM +0200, Ruben Schattevoy wrote:
> > which status should I asign to tickets
> > that cannot be resolved. "Dead" seems
> > to be reserved for garbage tickets which
> > are ment to be deleted from the data base.
>
> Our installation has a keyword "Reason for closure" which contains such
> options as "done", "no longer required", "somebody else's problem",
> "can't reproduce", "insufficient resources", etc.
>
> K.
>
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