[rt-users] Has anyone created reports from RT queues before?
Geno
rt at onshore.com
Wed Oct 9 11:27:19 EDT 2002
I sent a message earlier about this but did not get a response.
Basically I need to create a monthly report showing all the tickets I have
worked on so I can present it as proof that I have been doing my job.
This month I ended up just printing each ticket's history to postscript,
converting to pdf and then creating a cd with html on it that links to
each pdf. There has to be a nicer way to do this. I am not that great
with mysql besides getting it running and some minor admin'n. If I knew
how to send strings to mysql I should just be able to write a script that
could extract the info I need from the mysql database correct? Has anyone
done this? Could someone point me in a good direction to get me coding?
Thanks for your time.
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