[rt-users] Evaluation of RT

[Phil Homewood]

Ruben Schattevoy wrote:
> How would I configure RT to prevent editors from
> commenting on tickets that are still in the "new"
> status?

Why not force the ticket into Open state when they do so?

OnComment OpenTicket with template Blank

OpenTicket can be found in the contrib download area.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances