[rt-users] Evaluation of RT

[Jim Meyer]

On Thu, 2002-10-10 at 00:28, Ruben Schattevoy wrote:
> A related question: For my understanding, commenting
> a "new" ticket is quite some illogical. In almost all
> cases the editor will have simply forgotten do switch
> the ticket's status to "open".

Actually, we comment on "new" tickets all the time; usually this is done
when someone in the group wants to offer advice on the problem but won't
be doing the actual work. We "open" a ticket when the actual work
begins.

YMMV.

--j