[rt-users] problem creating ticket through e-mail

[Gashaw Mengistu]

Hello all,

Newbie to RT.

I have configured all the stuff but having difficulty with ticket creation
through e-mail. RT replies to my e-mail with the following:

Subject: [isas.howard.edu #17] AutoReply: Technical support


       Greetings,
        This message has been automatically generated in response to the
creation of a trouble ticket regarding:
        "Technical support",
a summary of which appears below.

There is no need to reply to this message right now.  Your ticket has been
assigned an ID of [isas.howard.edu #17].

Please include the string:

         [isas.howard.edu #17]

in the subject line of all future correspondence about this issue. To do so,
you may reply to this message.

But no ticket gets created in the database because I do this to look it up:

mysql> select id from Tickets;
+----+
| id |
+----+
|  1 |
|  2 |
|  3 |
|  4 |
+----+
4 rows in set (0.00 sec)

And no ticket #17. What am I doing wrong?

TIA