[rt-users] notifyOwner not working

[Forrest Stanley]

Alright, i think i figured out my error. Is it true that if the owner 
changes (via web) it to himself, then rt2 will not send the email? I would 
like the program set up so that when support comes in, it can be taken by 
any queue watcher. This watcher should then start getting all 
correspondence through email. This included notification that he/she 
claimed it from the website. Is this possible without heavy mods to RT?

At 09:55 AM 10/14/2002 -0700, Forrest Stanley wrote:
>         I upgraded from 2-0-14 to 2-0-15 over the weekend. I also added 
> the NotifyOwner script from the contrib section. (Put OwnerChange.pm file 
> in /opt/rt2/lib/RT/Condition  and ran perl insert_condition.pl from 
> /opt/rt2/  )While the new version seems to work great, i have run into 
> one major problem. All the email that is supposed to be sent to Owner has 
> stopped working. When I upgraded, i just tared my rt2 sql directory and 
> untared it after the install, so I would not lost my database. My scrips 
> look like this:
>
>OnOwnerChange NotifyOwner with template Transaction ( not working )
>OnComment NotifyOwnerAsComment with template AdminComment ( not working )
>OnComment NotifyRequestorsAndCcs with template Transaction ( working )
>OnCorrespond NotifyRequestors with template Correspondence ( working )
>OnCorrespond NotifyOwner with template AdminCorrespondence ( not working )
>OnCreate AutoreplyToRequestors with template Autoreply ( working )
>
>All of the emails sent to the other users go through without a problem. I 
>have tried creating new users that are owners and emailing to them, with 
>the same problem. Any one have any possible solutions?
>thanks,
>Forrest Stanley
>
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