[rt-users] Automatically assign tickets in certain queue?

[Phil Homewood]

Gary Oberbrunner wrote:
> I'd like to have a scrip automatically assign new tickets in a given 
> queue to a certain owner.  I can use OnCreate for the condition, but 
> then I need SetOwner -- is there such a thing?  And how would I pass it 
> arguments, e.g. the owner name?  I'd like that to be different per queue.

You probably want to modify the AutoAssign scripaction from
the "contrib" download area.
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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