[rt-users] whats wrong with my new Condition...
Forrest Stanley
fstanley at netburner.com
Mon Oct 21 13:19:10 EDT 2002
This condition is supposed to return true when the owner has responded to a
request. The scrip changes the status to resolved when the condition is
true. I ran perl insert_condition_OwnerCorrespond.pl and it ran fine. But
when I tested the scrip, nothing happend. I am learning php, so my mistake
might be easy to spot. I used the RT/FM hackers guide as an example to
create this.
----------------------------------------------------------OwnerCorrespond.pm
# ScripCondition: OwnerCorrespond.pm
# IsApplicable returns true if correspondence is
# completed by the ticket owner
# Created by Forrest Stanley
package RT::Condition::OwnerCorrespond;
require RT::Condition::Generic;
@ISA = qw(RT::Condition::Generic);
sub IsApplicable {
my $self = shift;
my $creator = $self->TransactionObj->CreatorObj->EmailAddress;
return($self->TransactionObj->Type eq 'Correspond' && $creator =~
$self->TicketObj->OwnerObj->EmailAddress );
}
1;
--------------------------------------------------------insert_condition_OwnerCorrespond.pl
#! /usr/local/bin/perl -w
use lib "/opt/rt2/lib";
use lib "/opt/rt2/etc";
use config;
use Carp;
use RT::Handle;
use RT::User;
use RT::CurrentUser;
$RT::Handle = new RT::Handle( $RT::DatabaseType );
$RT::Handle->Connect;
my $CurrentUser = new RT::CurrentUser();
use RT::Interface::CLI qw(CleanEnv LoadConfig DBConnect
GetCurrentUser GetMessageContent);
CleanEnv();
LoadConfig();
DBConnect();
$CurrentUser->LoadByName('RT_System');
my @ScripConditions = (
{
Name => 'OnOwnerRespond',
Description => 'When Owner responds or comments',
Argument => 'null',
ExecModule => 'OwnerCorrespond',
},
);
print "Creating ScripConditions...";
use RT::ScripConditions;
for $item (@ScripConditions) {
my $new_entry = new RT::ScripCondition($CurrentUser);
my $return = $new_entry->Create(%$item);
print $return.".";
}
print "done.\n";
$RT::Handle->Disconnect();
1;
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