[rt-users] Strange AutoReply Behavior - treatment of <mailto:blah at blahblah.c om? In sigFile?

[Eric Eisenhart]

On Tue, 2002-10-22 at 13:48, Mooney Drew-DMOONEY1 wrote:
> I send an email to our helpdesk queue. My sigFile looks like this: 
> 
> Drew M. Mooney  Motorola Professional Services 
> 817-245-7489 desk       5555 North Beach Street - Mailstop 6a 
> 817-245-7522 fax        Fort Worth, TX 76137 
> 940-595-4761 mobile     <  <mailto:dmooney1 at email.mot.com>
> mailto:dmooney1 at email.mot.com> 
> 888-809-9678 pager      <  <mailto:8888099678 at skytel.com>
> mailto:8888099678 at skytel.com> 

Looking at the raw source for your email, I see what you're talking
about.

Your mail program (Outlook on an Exchange Server?) is sending both plain
text and HTML (multipart/alternative); the plaintext version looks like
what you're complaining about and the HTML version looks like what you
think it should look like.

I'll bet in RT there's a semi-mysterious "Download (untitled)" on your
messages that holds a version of your email that looks like you think it
should.

How to avoid this is, basically, an Outlook/Exchange question that I'm
not sure of the exact answer to, but I think you might be able to set it
so that the specific recipient that is RT doesn't get
multipart/alternative and only gets plain text...  Or maybe you can set
up both a plain-text and an HTML signature and get it to look right that
way; I'm not sure.

-- 
Eric Eisenhart - Internet Services Specialist
Computing Services, Santa Rosa Junior College
1501 Mendocino Ave, Santa Rosa, CA 95401-4395
707.521.7952                FAX: 707.569.8421
AIM: ericeisenhart             ICQ: 156218985
eeisenhart at santarosa.edu    www.santarosa.edu