[rt-users] Strange AutoReply Behavior - treatment of <mailto: blah at blahblah.com? In sigFile?

[Mooney Drew-DMOONEY1]

Eric,

Thanks for the feedback. You were spot on:

Outlook on Exchange server is correct.

Outgoing Mail Format was set to Rich Text. [default]

Internet Mail [I assume this means to a recipient NOT on our exchange
server?] was set to Convert Rich Text to HTML.

I changed Outgoing Mail Format to Plain Text and now everything's jake.

Regards,

Drew

-----Original Message-----
From: Eric Eisenhart [mailto:eeisenhart at santarosa.edu] 
Sent: Tuesday, October 22, 2002 4:34 PM
To: rt-users at lists.fsck.com
Subject: Re: [rt-users] Strange AutoReply Behavior - treatment of
<mailto:blah at blahblah.c om? In sigFile?


On Tue, 2002-10-22 at 13:48, Mooney Drew-DMOONEY1 wrote:
> I send an email to our helpdesk queue. My sigFile looks like this:
> 
> Drew M. Mooney  Motorola Professional Services 
> 817-245-7489 desk       5555 North Beach Street - Mailstop 6a 
> 817-245-7522 fax        Fort Worth, TX 76137 
> 940-595-4761 mobile     <  <mailto:dmooney1 at email.mot.com>
> mailto:dmooney1 at email.mot.com> 
> 888-809-9678 pager      <  <mailto:8888099678 at skytel.com>
> mailto:8888099678 at skytel.com>

Looking at the raw source for your email, I see what you're talking about.

Your mail program (Outlook on an Exchange Server?) is sending both plain
text and HTML (multipart/alternative); the plaintext version looks like what
you're complaining about and the HTML version looks like what you think it
should look like.

I'll bet in RT there's a semi-mysterious "Download (untitled)" on your
messages that holds a version of your email that looks like you think it
should.

How to avoid this is, basically, an Outlook/Exchange question that I'm not
sure of the exact answer to, but I think you might be able to set it so that
the specific recipient that is RT doesn't get multipart/alternative and only
gets plain text...  Or maybe you can set up both a plain-text and an HTML
signature and get it to look right that way; I'm not sure.

-- 
Eric Eisenhart - Internet Services Specialist
Computing Services, Santa Rosa Junior College
1501 Mendocino Ave, Santa Rosa, CA 95401-4395
707.521.7952                FAX: 707.569.8421
AIM: ericeisenhart             ICQ: 156218985
eeisenhart at santarosa.edu    www.santarosa.edu