[rt-users] Action List

[Phil Homewood]

Niranjan Patel wrote:
> What is the Actiopn NotifyOtherRecipients in the
> Action List. Can I specify a group of people.

It notifies the addresses in the "Cc" and "Bcc" boxes
on the "Update Ticket" screen.

> I want to send an email on events to all owners of the
> queue, Is there a way to do that. Can I specify custom
> list

What do you mean by "owners of the queue" ?
-- 
Phil Homewood, Systems Janitor, www.SnapGear.com
pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
SnapGear - Custom Embedded Solutions and Security Appliances