[rt-users] Action List

[Niranjan Patel]

By owner of the queue I meant persons who can own
tickets in that queue.
I got a way out I add them as admincc and create a
script on transaction notify admincc with template..


--- Phil Homewood <pdh at snapgear.com> wrote:
> Niranjan Patel wrote:
> > What is the Actiopn NotifyOtherRecipients in the
> > Action List. Can I specify a group of people.
> 
> It notifies the addresses in the "Cc" and "Bcc"
> boxes
> on the "Update Ticket" screen.
> 
> > I want to send an email on events to all owners of
> the
> > queue, Is there a way to do that. Can I specify
> custom
> > list
> 
> What do you mean by "owners of the queue" ?
> -- 
> Phil Homewood, Systems Janitor, www.SnapGear.com
> pdh at snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891
> 3630
> SnapGear - Custom Embedded Solutions and Security
> Appliances
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