[rt-users] Auto reply Reply Address

[Graham Freeman]

On Wed, 23 Oct 2002, Emile Coetzee wrote:

> RT Version 2.0.14 running on Redhat 7.3 with
> Sendmail
> 
> I dug through the archives and the docs and did
> find some reference to this, but nothing that
> could fix my problem.
> 
> My RT is up and running with email to queues and
> the web interface is working.
> 
> The one problem I have at the moment is the reply
> address for the rt queues. I'd like to change it
> manually but I can't find a reference to change it
> and somehow RT always pulls out the sub domain.
> (Yes I know using sub domains is not preferred,
> but this is the way I want to do it :)
> 
> What I want is if I send mail to
> rt at rt.mydomain.org the auto reply should reply
> with the reply address rt at rt.mydomain.org. At the
> moment RT is ripping out the rt. (sub domain) bit.
> The reply address I want, which I setup on the web
> interface, is attached at the bottom of the
> message body, but it doesn't affect the actual
> reply address.
> 
> Any pointers in the right direction would be nice
> (I've only been playing with RT for 3 days now,
> but it's been fun ;)
> 
> Regards
> Emile


This works for me:

Our RT installation is 'rt.farwestern.com'.  It's on a Red Hat
7.3/sendmail system whose /etc/mail/sendmail.mc includes this line:

Cwfarwestern.com

Don't forget to run this as root after editing sendmail.mc:

/usr/bin/mc m4 /etc/mail/sendmail.mc > /etc/sendmail.cf

In DNS, 'rt.farwestern.com' is an A record pointing to the public IP
address of the RH 7.3 system.  I'm not 100% sure this is necessary (maybe
it's OK if it's a CNAME to the actual hostname?), but that's what works
for me.

And, of course, RT itself is configured appropriately.

With this setup, outgoing mail from RT is sent from
'queuename at rt.farwestern.com', even though the actual hostname is
different.

Another option might have been to use Sendmail's 'generics-domains' and
'genericstables' features, but I couldn't get those to work.

Good luck

-- 
Graham Freeman
Manager of Information Technology
Far Western Anthropological Research Group, Inc.
+1 530 756 3941
graham at farwestern.com