[rt-users] Auto reply Reply Address

Richard Massa ramassa at ucdavis.edu
Wed Oct 23 16:30:09 EDT 2002


I think what you are looking for is the correspondence address in the queue
setup menu.

Thanks,
Richard

On Wed, Oct 23, 2002 at 03:55:52PM +0200, Emile Coetzee wrote:
> RT Version 2.0.14 running on Redhat 7.3 with
> Sendmail
> 
> I dug through the archives and the docs and did
> find some reference to this, but nothing that
> could fix my problem.
> 
> My RT is up and running with email to queues and
> the web interface is working.
> 
> The one problem I have at the moment is the reply
> address for the rt queues. I'd like to change it
> manually but I can't find a reference to change it
> and somehow RT always pulls out the sub domain.
> (Yes I know using sub domains is not preferred,
> but this is the way I want to do it :)
> 
> What I want is if I send mail to
> rt at rt.mydomain.org the auto reply should reply
> with the reply address rt at rt.mydomain.org. At the
> moment RT is ripping out the rt. (sub domain) bit.
> The reply address I want, which I setup on the web
> interface, is attached at the bottom of the
> message body, but it doesn't affect the actual
> reply address.
> 
> Any pointers in the right direction would be nice
> (I've only been playing with RT for 3 days now,
> but it's been fun ;)
> 
> Regards
> Emile
> ---------------------------------------
> Emile Coetzee
> System Administrator
> ExiNet/Eduflex
> Tel: +27 21 448 4678
> Fax: +27 21 448 4620
> Cell: 082 3312160
> 
> 
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> 
> Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
> 

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