[rt-users] Making RT invisible - changing subject lines

[Glenn Sieb]

On 01:17 PM 10/31/2002 -0500, Rich Lafferty wrote:
> > 2) Now when I respond from the web interface if a user email subject
> > line says: "help with netscape" and we respond from the web interface I
> > want the subject line to say "RE: help with netscape" instead of this
> > subject line "[EECS Helpdesk #40] help with netscape"
> >
> > Any tips on how to do that would be appreciated.  Thanks.
>
>If you do that, RT is going to create a new ticket for every message
>it gets, even when they're a reply to one of your support techs'
>replies. Are you sure that's what you want?

Hmm.. I dunno.. might be nifty to have the ticket # in an X-Header.. like 
X-RT-Ticket: or something along those lines.. :)

Just a thought,
G.

---
Glenn E. Sieb
System Administrator
Lumeta Corporation
+1 732 357-3514 (V)
+1 732 564-0731 (Fax)