[rt-users] Significance of $rtname

Drew Mooney dmmooney at earthlink.net
Mon Sep 9 19:51:59 EDT 2002

You might notice that the banner on RT's webUI says "RT/$rtname" - my users
weren't content with having the domain/hostname in the banner of the page -
they wanted something a bit more corporate-logo-ish - so I changed $rtname to
"Our Company Name Helpdesk" - now everyone is clappy as a ham.

It's a simple little customization, with staggeringly groovy results on
calming the masses.



Message: 2
Date: Sun, 8 Sep 2002 08:33:47 -0700 (PDT)
From: "Mark E. Dawson, Jr." <medawsonjr at yahoo.com>
To: rt-users at lists.fsck.com
Subject: [rt-users] Significance of $rtname

The documentation is pretty scant on the significance
of the $rtname variable in the config file.  It recom-
mends that it be set to the domain name of the

However, I just saw a posting come across the list 
that indicated it's only significance is to add an
identifier on each ticket.

If this is true, then I can set $rtname to anything
I want?  Perhaps my company's name?  

Clarification on this would be greatly appreciated.

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