[rt-users] Significance of $rtname

[Ayan R. Kayal]

Well, when you send a ticket to the system, and get an autoreply, you'll
get an email with the subject [$rtname #ticketnumber]. If you reply to
this email with that $rtname in the subject, it will add the email you
wrote to the ticket. If you don't have the $rtname, it'll create a new
ticket (all of this assuming permissions are set appropriately). None of
this is actually stored in the database, but if you change the $rtname
at some point and someone replies to an older email, a new ticket will
get created.

The recommendation to set it to the domain name is just so that the
$rtname is unique. You could set it to your company's name if you wanted
to, in theory.

O-                        ~ARK

> -----Original Message-----
> From: rt-users-admin at lists.fsck.com 
> [mailto:rt-users-admin at lists.fsck.com] On Behalf Of Mark E. 
> Dawson, Jr.
> Sent: Sunday, September 08, 2002 11:34 AM
> To: rt-users at lists.fsck.com
> Subject: [rt-users] Significance of $rtname
> 
> 
> The documentation is pretty scant on the significance
> of the $rtname variable in the config file.  It recom-
> mends that it be set to the domain name of the
> company.
> 
> However, I just saw a posting come across the list 
> that indicated it's only significance is to add an
> identifier on each ticket.
> 
> If this is true, then I can set $rtname to anything
> I want?  Perhaps my company's name?  
> 
> Clarification on this would be greatly appreciated.