[rt-users] The Exchange Server <-> RT relationship.

[Neil Bingham]

rt-users wrote:
> Hi,
> 
>> Von: James Satterfield [mailto:JSatterfield at ciphergen.com]
>> Bereitgestellt: Montag, 9. September 2002 23:08
>> 
>> 
>> I'm sure I'm not the only one...
>> 
>> My primary email server here is Exchange 5.5. My rt machine
>> lives at rt.ciphergen.com. So I've setup "Custom Recipients"
>> on my exchange server for all my queues. This causes all
>> internal mail sent to say ITSUPPORT to be redirected to
>> itsupport at rt.ciphergen.com. Outlook takes a look at the From: header
>> and sees the email address of it_support at ciphergen.com. Outlook being
>> such a smart mail client checks the Global Address List and
>> finds this address associated with my ITSUPPORT custom
>> recipient. So it then displays From: ITSUPPORT rather then
>> From: Joe via RT.
> 
> You could try to hide your custom recipient in the exchange address
> book. Just a guess, 

We had exactly the same problem, but it was provoked differently.  All
worked happily for us for some time until our IT Dept upgraded our Trend