[rt-users] The Exchange Server <-> RT relationship.

Neil Bingham neil.bingham at pace.co.uk
Tue Sep 10 09:39:55 EDT 2002

rt-users wrote:
> Hi,
>> Von: James Satterfield [mailto:JSatterfield at ciphergen.com]
>> Bereitgestellt: Montag, 9. September 2002 23:08
>> I'm sure I'm not the only one...
>> My primary email server here is Exchange 5.5. My rt machine
>> lives at rt.ciphergen.com. So I've setup "Custom Recipients"
>> on my exchange server for all my queues. This causes all
>> internal mail sent to say ITSUPPORT to be redirected to
>> itsupport at rt.ciphergen.com. Outlook takes a look at the From: header
>> and sees the email address of it_support at ciphergen.com. Outlook being
>> such a smart mail client checks the Global Address List and
>> finds this address associated with my ITSUPPORT custom
>> recipient. So it then displays From: ITSUPPORT rather then
>> From: Joe via RT.
> You could try to hide your custom recipient in the exchange address
> book. Just a guess, 

We had exactly the same problem, but it was provoked differently.  All
worked happily for us for some time until our IT Dept upgraded our Trend
Scan Mail virus scanner and then our 'via RT' FROM stuff stopped working,
and it all came from the "real" from address.

After much prodding Trend produced the following registry key change which
their software upgrade apparently reset:

HKEY_LOCAL_MACHINE\system\Current Control Set\Services\
MSExchangeIMC\Parameters  :

       Reroute ViaStore key altered from 1 to 0

This may not work for you, but you could try it.  Reboot required.


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