[rt-users] RT2.0.14, keywords, and email interface

darren chamberlain darren at boston.com
Wed Sep 11 10:15:15 EDT 2002

* Mark E. Dawson, Jr. <medawsonjr at yahoo.com> [2002-09-11 09:43]:
> Is there a way for a standard email ticket to specify
> keywords you've created that will automatically get
> recognized by RT and populated in the ticket?

Look at the enhanced-mailgate, at

enhanced-mailgate lets you specify parameters for a ticket, as in the
example from the readme:

  In the message body, before any other text, you want to include pseudo-headers like this:

  RT-Ticket: 4321
  RT-Owner: adam
  RT-Status: resolved
  RT-Requestor: -richo at upromise.com
  RT-AdminCc: +richo at upromise.com
  RT-Priority: 90
  RT-Due: 6/21/2002

  and then a pair of newlines.

Out of the box, enhanced-mailgate requires that users sign their
messages with PGP or GPG, so that the pseudo-headers can't be
arbitrarily set by anyone (i.e., it tries to verify that the user
sending the mail is the owner of the message before it lets the mail
modify things like status).  This might be an issue for you.


Unix was not designed to stop you from doing stupid things,
because that would also stop you from doing clever things.
    -- Doug Gwyn

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