[rt-users] Users sending correspondence via email

[James Satterfield]

Have you checked your maillog to see if you're actually receiving that
unix-comment email? And if you're receiving it, are there any errors with
mailgate?

James.

-----Original Message-----
From: Mark E. Dawson, Jr. [mailto:medawsonjr at yahoo.com] 
Sent: Thursday, September 12, 2002 11:23 AM
To: rt-users at lists.fsck.com
Subject: [rt-users] Users sending correspondence via email


I've simulated an enduser sending in a ticket via
email.  I, as the queue member, take ownership of
the ticket and send a comment to the enduser, which
she receives via email and gets placed into the
history.

However, her replies never get placed in the History
at all.  The Reply-To is correctly set in all the
email to go to the *correspond* counterpart of the
aliases duo (e.g., I have a "unix" queue, with alias
"unix" for --action correspond, and "unix-comment"
for --action comment).

Is this the way its supposed to behave, or am I 
missing something?

__________________________________________________
Do you Yahoo!?
Yahoo! News - Today's headlines
http://news.yahoo.com _______________________________________________
rt-users mailing list
rt-users at lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm