[rt-users] Users sending correspondence via email

Andreas Schamanek schamane at fam.tuwien.ac.at
Thu Sep 12 17:42:54 EDT 2002

On Thu, 12 Sep 2002, James Satterfield wrote:

> Have you checked your maillog to see if you're actually receiving
> that unix-comment email? And if you're receiving it, are there any
> errors with mailgate?

as i understand it the reason could be that permissions (ACLs, group
and user rights) do not permit the user to do ReplyToTicket or
comment (but i am pretty new to RT :) anyway, i guess you should check
the mail logs (as suggested by James) and the RT logs.


-- andreas

> -----Original Message-----
> From: Mark E. Dawson, Jr. [mailto:medawsonjr at yahoo.com]
> I've simulated an enduser sending in a ticket via
> email.  I, as the queue member, take ownership of
> the ticket and send a comment to the enduser, which
> she receives via email and gets placed into the
> history.
> However, her replies never get placed in the History
> at all.

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